The Client is a homegrown Institutional Catering Services Company (NTUC Food Fare) providing a range of food services to corporates (Government/Non-Government) and consumers. Previously, the Client managed the warehouse operations while outsourcing outbound deliveries to a third-party logistics provider. As the company grew, they experienced operational inefficiencies, inventory discrepancies and a storage crunch. With the vision of being a best-in-class social enterprise and market leader, they tapped on YCH Group, with its extensive range of best-in-class solutions and distribution networks to enhance the scalability of their business.
YCH Group worked closely with the Client to learn about the existing supply chain and processes, and identified the consolidation of warehousing and logistics operations as a business growth enabler. Leveraging on years of supply chain operations excellence, YCH integrated its world-class warehouse management system with the Client’s procurement system, increasing the visibility of inventory movement and levels with minimal disruption to existing processes. Our delivery fleets provided assurance of reliable outbound delivery and temperature control of food products to the delivery destinations. The warehouse and fleet operations were successfully handed over within a month of the contract award, a testament to our commitment to adapt to the customer’s growth needs.
The implementation of YCH Group’s technology and processes delivered a return on investment. The Client saw an increased operational efficiency, reduced material handling effort by 20% and reduction of food wastage through a First-Expire-First-Out system. The highly scalable operations enabled them to handle fluctuations in stock with less disruptions, and take on new customers with confidence on delivery fulfilment. For example, we met their delivery requirements for Food grade, Halal, and non-Halal trucking within 2 days of their winning a customer contract to serve nursing homes in Singapore. They could readily take on other opportunities such as overseas export of cooked meal, and deliveries to residences.
Mr Jimmy Ng, Head of Cold Chain, YCH Group